For Medicare Advantage
LightWell Care gives members and family caregivers practical, private support for understanding information, preparing questions, organizing next steps, and communicating with family and care teams.
Family caregivers are often helping someone understand what was said, prepare for the next conversation, keep track of changing information, and decide what to do next. In our survey, caregivers showed the strongest interest in practical help with these everyday navigation tasks.
42%
wanted help thinking through difficult caregiving decisions and next steps.
37%
wanted help preparing questions, talking points, or scripts for healthcare conversations.
32%
wanted help organizing schedules, tasks, appointments, and caregiving information.
26%
wanted help explaining medical, insurance, or Medicare information in plain language.
LightWell Care supports the practical tasks caregivers handle between formal care interactions.
Help caregivers make sense of medical, insurance, Medicare, and care information in clearer language.
Help members and caregivers develop questions, talking points, and scripts before appointments or important care discussions.
Give caregivers a structured way to work through difficult situations and identify questions or next actions.
Help bring appointments, tasks, questions, and important care details into a more manageable structure.
Help caregivers prepare family updates and messages when multiple people are involved in care.
62%
of surveyed respondents said they would definitely or probably use a free, private, 24/7 AI caregiving assistant if it were offered by their employer.
For Medicare Advantage organizations evaluating caregiver support, this indicates meaningful stated interest in practical, always-available assistance. This finding reflects stated likelihood to use the proposed service, not observed utilization.
Caregiving can involve more than one relationship or type of need. Survey respondents reported providing support to:
LightWell Care is designed to support the person helping coordinate, understand, prepare, and communicate around care.
Before an appointment
Prepare questions and organize what needs to be discussed.
After receiving complicated information
Break down unfamiliar healthcare, insurance, or Medicare language into clearer terms.
When care options change
Think through the situation, identify questions, and organize possible next steps.
When family members need an update
Draft a clear message or summary.
When caregiving information is scattered
Organize tasks, appointments, questions, and other important details.
Caregiving questions do not always happen during business hours. LightWell Care is designed to give caregivers a place to ask questions and get practical support when they need it.
What information is collected, whether conversations are visible to the health plan, and how member and caregiver information is handled.
How users remain in control of what they enter and what is and is not shared.
Only claims that match the product's actual privacy practices are made.
This section should reflect the product's actual privacy practices, including what information is collected, whether conversations are visible to the health plan, how member and caregiver information is handled, what is and is not shared, and how users remain in control of what they enter. Only include claims that match the product's actual privacy practices.
LightWell Care is an informational caregiving support tool. It can help users understand information, prepare questions, organize next steps, and communicate more clearly.
It does not diagnose conditions or replace a physician, clinician, health plan representative, or emergency service.
For medical emergencies, members should contact emergency services or follow their plan's established emergency guidance.
Family caregivers often help members interpret information and navigate what happens between formal care interactions. LightWell Care can provide an additional layer of practical caregiver support focused on:
What the survey supports and doesn't. The survey supports caregiver interest in these functions. It does not establish that LightWell Care reduces hospitalizations, readmissions, medical costs, improves medication adherence, improves Star Ratings, or increases member retention. Those outcomes should not be claimed without separate evidence.
Give members and family caregivers practical support for the questions, decisions, and conversations that happen around care.
Source: Survey commissioned by LightWell Care, July 2026, among 900 full-time employed U.S. adults. Percentages are based on all 900 respondents unless otherwise noted; some questions were answered by a subset of 584 respondents. Totals may exceed 100% for questions where respondents could select more than one answer.